mCareWatch 4G Fall Detection Personal Alarm

The mCareWatch is a smart watch, emergency alarm, location tracker and mobile phone in one. It comes with the coveted IP67 certification which makes it water resistant as well as dustproof.

mCareWatch Software

All Service Plans include access to the mCareWatch software on the mCareWatch, carer’s mobile app and ConnectiveCARE online platform.

Setup and Activation

Setup and Activation includes setup of the mCareWatch with the mCareWatch software, SIM card, access to the ConnectiveCARE online platform and pre-programming of the SOS contact numbers and family speed dial contacts.

SIM Card Details

Basic Service Plan includes: 30 minutes of standard outgoing national voice calls (Australia) and 25MB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the thirty (30) minutes of outgoing national voice calls per month you will be charged $15.00 (incl. GST) for an additional 30 minutes of outgoing voice calls and 25MB of data.

Standard and Premium Service Plans include: unlimited national outgoing voice calls (Australia) and 1GB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the 1GB of data, you will be charged an additional $20 for 1GB of data.

Setup and ready to use

All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.

Auto-answer and chat

Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.

GPS and Wi-Fi Location Tracking

Device includes GPS and Wi-Fi technologies, which provide the location of the wearer via the carer’s web portal and mobile app.

On Demand Location

The carer’s web portal and mobile app can provide the latest location of the wearer by simply pressing the on demand button.

Low battery alerts

If enabled and setup – all SOS contacts will receive SMS alert when the device battery is low and needs to be recharged.

Unlimited Medication, Task and Appointment Reminders

Carers have the ability to setup unlimited customised medication, task and appointment reminders for the wearer (via carer’s online portal). Reminders can also be setup as text to speech.

Certified IP67 water resistant

Device is certified to be water resistant for up to one metre for 30 minutes.

4G mobile network coverage

Every device has a pre-installed SIM card with a Telstra mobile number.

Automatic SOS calls to pre-set contacts

Up to three (3) contact numbers (mobile, landline, or 000) can be programmed for the device to call when the SOS button is activated.

Fall Detection Alert & Sensitivity Adjustment

When the device detects a fall, it will ask the wearer if they are OK and if they do not respond the device will automatically call the SOS preset contacts.

NOTE: this feature will drain the battery and require more frequent recharging of the device (every day instead of every 2-3 days).

Carer’s Web Portal and Mobile app

Access to mCare’s ConnectiveCARE web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.

Anti-Disturb Call Block Feature

The device can be set to only allow incoming calls from the pre-set and authorised contacts.

Geo-Fence

Rated # 1 Geo-fence in the CHOICE ‘Personal Alarms Review’, you can set up a geo-fence perimeter.

Speed Dial Contacts

Wearer can automatically call up to three (3) different contacts (which do not have to be the emergency contacts).

Limitations

• The ongoing cost is high due to the app that mCare offers and is mandatory.
• There is currently no delay after pressing the SOS, it will not give the user a chance to cancel (this may change later).
• There is currently no way to avoid voicemail. The mCareWatch will call the 1st emergency contact for 10-12 seconds following an SOS press or fall detection. If there is no answer, it will automatically hang up and call the next contact. Voicemail, declined calls that go to voicemail, or a phone that is off will prevent the mCareWatch from calling through the contact list.
• The device does not play any voice prompts.
• The fall detection is less effective compared to personal alarms worn on a lanyard or brooch. This is due to the fact that fall detection is based on acceleration being built up over a short period of time. Since the wrist/hand movement is less consistent and unpredictable during a fall, the automatic fall detection may be less likely to activate.

This 4G Smart Watch is perfect for people who prefer a device that blends in with everyday wear. Is someone you know prone to wandering and won’t wear a pendant? The mCareWatch comes with geo-fencing and tracking features to bring peace of mind to the wearer’s family and friends.

A geo-fence is a virtual perimeter for a geographic area. It is used as a way to identify where you want the pendant user to stay in or away from (usually stay in). For example, a geo-fence would be setup around the pendant user’s home that is triggered when they leave the property.

*The PREMIUM Plan requires the user to allow easy access to Emergency Services via key safe, or entry via number pad, or hidden spare key on-premises, etc. If this is not in place, a key safe from mCare will be mandated at the price of $49 to be included in the delivery.

WANT TO SAVE SOME MONEY? The mCareWatch plans involve an ongoing subscription to an app as well as SIM fees.

If you'd like an alternative SOS watch without an app subscription and only pay for SIM fees (from $70/year), click here.

NOTE

• mCare does not offer refunds as part of their policy unless the watch is defective. We can request a partial refund from mCare for changes of mind but nothing is guaranteed.
• Guardian is an affiliate of mCare Digital Pty Ltd (aka mCare). Unlike our other personal alarms, clients who purchase the mCareWatch from Guardian will receive ongoing support from mCare.