We're taking a short break and will be back to support you from Monday 5th January 2026.
The NDIS Support Item Reference Number provided is a guide only. Please note that each purchase must align with your individual plan goals and needs, and eligibility may vary based on your disability type and NDIS plan. Final approval for claims is determined by the NDIS.
The ResQpod is designed to safely evacuate a non-ambulant person from a building in an emergency situation. The Evacuee may be in a wheelchair or they may not be able to walk down stairs if the lifts are not available due to fire or an electrical failure. The ResQpod is a bright yellow/gold colour with bright green Pulling Straps to stand out in poor light conditions. Outside of the building, the bright colours and reflective tape will help the outside Rescuers see the ResQpod coming, allowing them to assist evacuation away from the building.
In any building over two storeys high, if there is a power failure or a fire, the electricity is turned off and the lifts or elevators then cannot be used. It is difficult and probably impossible for people in wheelchairs or using Zimmer Frames or walking sticks to walk down stairs. The ResQpod can be used in office buildings, theatres, libraries, hospitals, schools, etc. When not in use, the ResQpod can hang from a hook or be stored in a cupboard, ready to use when an evacuation is necessary. This item is not suitable for most spiral staircases.
Note: There is no Australian or International Standard for this product, therefore we have adopted the testing requirements as set out in ISO 10535:2011 (Hoists for the transfer of disabled persons). This Standard covers testing for mechanical lifting hoists and associated lifting slings. It includes a method for obtaining a SWL for a lifting sling which lifts a person’s entire weight, which Pelican’s range of slings adhere to. We use the same materials, thread and method of stitching our slings, as we do for the ResQ products. Because people’s weight and size may be distributed differently between the chest, stomach and legs, it may be possible that the Cross Straps do not fit some bariatric people. If possible, we recommend this is tested before an emergency occurs. If this is the case, please contact us as we can supply extension Cross Straps.
Cleaning & Storage: Keep away from direct UV rays. Keep in a clean and dry environment. Do not subject to extreme temperatures or environment changes. Wipe clean with a hospital grade disinfectant. The foam pillow can be separated from the ResQpod. Remove the pillow foam and wash in a tub. Squeeze to remove excess water and air dry in the shade. Without the foam, the product can be washed up to 80°C (176°F). Air dry before use and storage. Inspect after cleaning, and report any concerns or damage that may affect use in an emergency, and then withdraw from service and seek advice. Normally only a ResQpod that is used for staff training may need cleaning if it is soiled during an exercise. If the ResQpod is used in an emergency the replacement cost should be covered in an insurance claim.
Annual Inspection: Inspect the product once a year and more frequently if the storage place or conditions may affect the product. Open bag, remove and open the ResQpod to full length. Check the condition of all parts and materials. Report to management any concerns or damage which may affect use in an emergency and withdraw from service and seek advice. Maintain records of inspection and findings.
The ResQpod is slippery. Do not step into or stand on it. Keep it away from children. Have regular training from a Manual Handling Advisor on how to use the ResQpod as part of the emergency evacuation education. After training, with someone already on the floor, it should take about 1 minute 25 seconds to start pulling them to safety.
Note for Trainers: This product may not be suitable for use on some circular staircases. Ensure all doorways are wide enough to allow this product to pass through. Allow caution when turning corners fast as a high lateral force may make the product roll over, although we are not aware of this ever happening. If evacuating a large Bariatric person, it may be necessary to have more than one person pulling. It is good to have the total weight of the people pulling, near to or equal to the weight of the evacuee. Also using the Extension Straps (sold separately) will lengthen the Pulling Straps so more people can hold the straps without being too close to each other. Remember more Rescuers will be needed to hold the weight back when descending stairs.
General Manual Handling Warning: Manual Handling products are designed to assist carers to help patients. They will not make the carer stronger or fitter, but with correct training and use of the products, should make manual handling easier and safer for both staff and patients. When training, practise with an able-bodied colleague. If any procedure is not comfortable or is difficult and puts the carer or patient in a dangerous position, the participants should call out to stop the manoeuvre, recover and recommence. Never jeopardise your health by straining, twisting or being incorrectly positioned when manual handling. Always select the most appropriate equipment for the patient’s current condition and if in doubt, use mechanical equipment. Ask your Manual Handling adviser for individual guidance.
Correct Buckle Threading: It is vital that the buckles on this product are correctly fitted. Contact us if you need to order a replacement buckle if one is broken.
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