This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries. It makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills.
Key Features
- Employing critical thinking to manipulate, categorise and prioritise raw search results.
- Using strategic reading and abstracting techniques to identify and summarise essential information.
- Drawing on established story-telling practice to present research results effectively, whether orally or in writing.
- Working to the POWER model: plan, organise, write, edit, review.
Additional Information
This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.
