Divided into five sections, participants look at individual self-reflection as well as group experiences revolving around identified topics of importance. Each assessment includes directions for easy administration, scoring, and interpretation. Also included are exploratory activities, reflective journaling activities, and educational handouts to help participants discover their habitual effective and ineffective conflict management skills.
Key Features
- Beliefs about conflict
- Conflict management styles
- Listening for meaning
- Hot buttons
- Negotiation style
Additional Information
Finally, instruction is provided for enhancing participants' most critical weaknesses when attempting to prevent or resolve real-life conflicts.
